How Not-for-Profits Are Socially-Enabling Special Events

May 5th, 2010

ThePort’s clients are using Social Spaces (Groups, Actions, Campaigns and so on) to rally constituents around an event in a 24/7-accessible social networking communities. Members are signing up online to participate in important elements such as an annual conference or seasonal/trade exhibition.

Attendees can connect online, share past experiences and explore details of conference sessions. Linking with like-minded community members, an organization’s most influential individuals can advise others and help guide them to select the most beneficial programs. When scheduled presenters at the event have questions or need counsel, the community’s thought leaders can help them prepare for a successful session.

Two examples of ThePort communities which are productively merging online and offline activities include Sierra Club Climate Crossroads and My Grateful Nation. Both not-for-profit organizations are setting standards for utilizing social media in the pursuit of positive causes.

Pre-event, social media tools such as blogging, commenting, photo and video sharing, and group discussions will help inform and animate attendees. The online interaction and “buzz” can significantly boost attendance, particularly when the exhilaration builds over time. Community administrators can seed annual event topics by addressing them with community announcements, blog entries, and timely comments.

The dynamics of social media are even more important after a special event takes place. Following up on the excitement and energy of a major conference, a socially-infused community can keep the conversation going for months. Attendees actively share event experiences and nurture new connections made at the offline venue. Without the barriers of geography, a post-event dialogue in an online community can give new meaning to a central topic and elevate its status.

In simple terms, attendees create more value when they are able to interact with each other, ask questions and share opinions during sessions at conferences. A dedicated private social community is the perfect destination in which to achieve this, along with the sharing of photos, videos and presentation highlights in the form of blog posts, comments or group creations. In addition, Events information can be posted and linked to outside web sources, maps and calendars.

A private, fully integrated social networking community helps shine a year-around spotlight on the next annual event on the calendar. Both membership retention and future attendance benefit, and those two critical factors help ensure that every event sponsored by a not-for-profit really is special.






What a Difference a Year Makes

April 26th, 2010

  During the 2009 spring conference season curiosity, if not fear, was palpable among conference attendees. What is this social networking? How do I build it? How will people use it? What if it fails? And yet, just a short year later, the confusion and fear of the previous year had transformed in to practical and enthusiastic discussions on the relevance and applicability of social networks. Early adopters, who were heralded as explorers just a year ago, are now experts leading others in to successful social networks.

 What is more remarkable, is that this shared sense of possibility and knowledge and happened in spite of the economic down turn and the fears faced by many organizations over lost membership, reduced revenue and decreased donations. Implementing and leveraging social networking continues to dominate the conversations among IT, membership and development professionals alike.

What we saw on the ground at these conferences is right on track with the just-released 2010 Non-Profit Social Network Benchmark Survey that ThePort presented at the NTEN conference (click here for a free download.) Most non-profits have ventured on to Facebook, but are now trying to figure out how to expand successfully and investigating public and private networks for greater effectiveness.

ThePort Network Learning Highlights:

  • Hello My Name Is! – Organizations recognize the need and value of dedicated- if only part-time- staff to support their social networks. At NTEN, attendees titles included Director of Social Media or Social Media Strategist.
  • All Ears! - Organizations are starting to understand and value the dialogue that social networks allow. No longer just a means of delivering content, social networks are redefining every way in which organizations interact and engage with their stakeholders.
  • To Have and Hold - The search for successful ways to engage members continues. At Digital Now, the American Society of Quality had a wildly successful presentation of using Points and a staged rollout of community features that grew their community from 600 to 1500 in six months.
  • Where’s the Struggle? – Organizations are still making the internal culture shift to social networking. At AFP, development professionals eager to implement social networks for donors were challenged by how to get the social networking conversation started internally.
  • Burning Question? - On top most of everyone’s mind? How to measure the impact of social networks and use the data to improve community effectiveness. At Digital Now, association executives are moving towards a definition of Online Community ROI.

We look forward to more conferences as we map and meet the changes in the social network landscape. We would enjoy hearing your observations and thoughts about the Spring conference circuit.






A Few Social Networking Buzz Word Definitions Used in Reference to a Private Social Networking Community

April 9th, 2010

Perhaps you were too shy to ask or just didn’t give social media definitions  much thought. Either way, the evolution of social media terminology is  a fascinating subject. And new phrases are coming into the  spotlight at a prodigious rate. I  mean, just a few years ago, no one had ever heard of Twitter. Now, Twittering is the current online craze.

Blog
A “Blog” is a contraction of the term Web Log. A blog implies regular entries and frequent updates usually focused on a singular subject. Entries are commonly displayed in reverse-chronological order. “Blog” can also be used as a verb, meaning to maintain or add content to a blog. A typical blog combines text, images, and links to other blogs, web pages and other media related to its topic. The ability for readers to leave comments in an interactive format is an important part of most blogs.

Blogosphere
The blogosphere is an imaginary space where blog chatter floats around. This atmosphere of thought and opinion all over the Internet has a distinctive personality, depending on the blog subject matter and passion. The political blogosphere, for example is always “abuzz” about something. But the same is true about the passions you’ll find in the very active gardening and wine blogosphere.

Meme
Meme rhymes with team. Memes are new or cool ideas that plant the seed for an extended back-and-forth conversation on the Internet. The idea thread keeps expanding because people keep building on the original concept.

Twitter
Twitter is a real-time micro-blogging application that people have been drawn to because it’s a fast, fun way of sharing bits of information. Most of the time, it’s about what you’re working on, or what you think about something others are interested in. Truly, Twitter is instant communication.

Vlogging
Vlogs are video-oriented blogs. A lot of bloggers think it’s easier to post videos on a site than write. The drawback to this is lack of search engine appeal. Search engines are weighted toward finding words more than finding images. However, some vlog sites are very entertaining.

Web 2.0
The term “Web 2.0″ describes the changing trends in the use of Internet technology and design that aim to enhance creativity, communications, secure information sharing, collaboration and functionality on the Web. Web 2.0 also connotes the enhanced interconnectivity and interactivity of content on the Internet. In business terms, Web 2.0 reflects a movement toward leveraging the evolving strengths of the Internet, including its use as a flexible platform.

Widget
Widgets tend to be mini-applications that can spread around the Internet away from the folks who created them. Sometimes they are little modules that perform a simple task (like a poll that tracks the data to poll questions). Sometimes widgets are cute mini games or small modules that track the weather or local (vehicle) traffic.

Wiki
Wikis are pragmatic, expandable collaboration tools available in one gathering place. They allow multiple people to work in the same document, and that document lives online. Plus, it saves all the old versions, keeps a history of who changed what, and so on. Corporate Wikis can become very lively forums.

We welcome your comments if you have thoughts about social media expressions.






Not-for-Profits Countdown: Top 5 Ways to Boost Fundraising

April 8th, 2010

5. Reach out to Donors with Regular Emails
Socially-enabled private label communities should have a full palette of tools to help administrators connect with members regarding fundraising objectives. But email is still a viable and essential way to stimulate donorship. And it doesn’t have to be about asking for money. Moreover, email communications should reaching out donations fundrasiingbe wrapped around a specific cause with a request for support. Accordingly, know precisely which causes are most important to your online membership. A weekly emailed newsletter is another productive way to tell your constituents about all of the new activity happening in your community. By integrating your email and social media activities, you’ll drive more supporters to your community and create more engagement.

4. Make Click-to-Donate Simple on Highly-Trafficked Pages

It may seem that this advice would be self-evident, but be certain to give donation buttons major priority in the design of your community pages. First, engage online visitors with compelling content in the form of a mission goal, popular campaign or ongoing cause. Communicate clearly what a member’s donation is for, where it is going and why it is critical to the mission’s success. Once that message is succinctly relayed, position the donate button in close proximity—always above the fold. After clicking, your member should discover a process that is as secure, quick and simple as possible.

3. Supplement Online Donating with Additional Methods
Even in 2010, everyone isn’t comfortable with donating online. People have preferences about technology and performing a monetary transaction. Believe it or not, some donors may want to send you a paper check in an envelope with a stamp. Why should they be left out? They shouldn’t. So make it easy, painless and worry-free for your constituents to use snail-mail, toll-free number,pathways to fundraising online click, or even instant message, if possible. Remind them too of corporate matching programs that their employers might offer. Make every method convenient.
You can also consider having a button for people who wish to be contacted by phone. With a click on “Please contact me about donating,” your supporter can specify a date & time to speak with you. With all of your donation pathways, include an option for a flexible payment plan.

2. Highlight Real Donors within Your Online Community

Connect openly and honestly with the empathy and sense of belonging in  your community. Display profiles and photos of committed members who have given generously. Let them tell their story—why they believe in the cause, what they are doing about it and the feeling they have after donating. Inspire your constituents. Give them ascending tiers of recognition such as silver, gold, platinum and so on. Display real donor stories linked to multiple levels of donation.

1. Secure a Sponsor of a Leading Cause and Give them a Strong Online Presence

Partner with an organization that is logically related and committed to a cause you know your advocates are passionate about. Convey the story of your sponsor’s support and create a positive incentive for your supporters to join with the sponsor in contributing to the cause. Challenge your members to be part of the campaign’s ultimate success. In establishing an agreement with the sponsor, try to initiate a dollar-for-dollar matching funds program that will inspire your constituents to give freely. Communicate the sponsor’s participation loud and clear in the community.

How have you had success fundraising online?
Share your story with a comment.






All Roads Lead to Atlanta for NTEN’s Always-Excellent Nonprofit Technology Conference (NTC), April 8-10

April 5th, 2010

ThePort Network is proud to be a Gold Sponsor of NTC 2010 as we continue our productive partnership with our friends at NTEN. We couldn’t be luckier to have the annual conference in our own backyard along with our local host the Georgia Center for Nonprofits (GCN).

Not-for-profit organizations large and small will benefit from the unprecedented knowledge-sharing that will take place later this week at the CNN Center in downtown Atlanta. Our entire team is looking forward to this can’t-miss event, and we hope to speak with you on the conference floor.

Be sure to tune in to the results of our 2nd annual benchmark survey on nonprofits and social media goals. Survey data will be released on Friday, April 9, at 1:30 pm eastern. The survey is sponsored by ThePort Network, NTEN and Common Knowledge.

Prior to the survey release, stop by and get to know ThePort professionals at Spaces C and D in the main exhibition area. You’ll also find us at the Georgia Pavilion sponsored by our valued regional partner, Georgia Center for Nonprofits. Working together, GCN and NTEN are presenting a combined event that will be like attending two conferences in one.

Special Note: Be sure and register to take home a brand-new Apple iPad when you talk with ThePort team. You never know, you could be the lucky winner!

We look forward to meeting dynamic leaders, talented professionals and knowledgeable experts from all around the not-for-profit universe at NTEN’s NTC this Thursday-Saturday, April 8-10 in Atlanta. See you there!

Before or after NTC, if you would like to learn more about social media success being achieved by not-for-profit organizations in private online communities, please click here.






ThePort Network Gears Up for Next Week’s DigitalNow Association Leadership Conference in Beautiful Lake Buena Vista, April 8-10

April 2nd, 2010

When a dynamic gathering is all about association leadership in the digital age, ThePort team is sure to be involved. That’s why we’re traveling to sunny Orlando for the DigitalNow conference starting Thursday, April 8 at the world-famous Contemporary Resort inside Disney World.

Stop by and see us at our presentation area in the DigitalNow Resource Center. Our knowledgeable marketing and sales associates will be demonstrating the latest innovations in our flagship product, ThePort Social for private social networking. Learn about ThePort’s social media solutions tailored specifically for the needs of not-for-profit associations.

While you’re talking with us, ask about how you can customize your private online community precisely the way you wish by adding selected modules from ThePort’s flexible Social App Portal. Association professionals, especially, will want to discover the seamless integration options offered through our Port2Port Data Exchange. Working closely with our association-focused technology partners allows ThePort to provide you with truly state-of-the-art data exchange.

The net result? You and your constituents develop a deeper engagement, heightened communication and greater commitment to the objectives you all share.

We’ll also give your organization a close-up view of our new Facebook App and how it enables your organization to connect a popular Facebook Fan page directly to a private online community. While you’re exploring the real-world benefits being realized by associations through social media, ask about ThePort’s recently unveiled Social Institute. We’re bringing together people who are experts on current best practices in social media and we would love for you to take part.

Visit the newly launched Social Institute community.

See you at Disney World starting next Thursday, April 8-10, at the one-of-a-kind DigitalNow Association Leadership Conference in Orlando!






Coming Right Up, Your Serving of Social Media Humor for April Fool’s Day

April 1st, 2010

At ThePort Network, we take seriously our commitment to furnishing quality social media solutions to leading not-for-profit organizations. But every once in a while, it pays to sit back,  take a break, and look at the lighter side of social networking.

What better time to do it than April Fool’s Day?

So without further adieu, we present a YouTube video entitled, Facebook Fever! It’s an insightful, entertaining little satire focused on everyone’s favorite public social networking destination:






In Your Path to Social Networking Success, Compare SaaS Providers not Just Products or Platforms

April 1st, 2010

SaaS (Software as a Service) is a model of software deployment whereby a provider licenses an application to customers for use as a service on demand. In terms of a social networking community, a SaaS vendor will offer the deployment as a monthly subscription in addition to an initial set-up fee.

As adoption of social networking gains momentum for not-for-profit organizations, linking with an experienced SaaS resource can be a practical economic choice and the beginning of a mutually beneficial, long-term relationship.

Often, it is proving to be more affordable to endorse a reasonably priced subscription agreement rather than make a major investment all at once. This is especially true of an enterprise-class, private online community which can be demanding of an organization’s internal resources without the oversight and expertise of a SaaS provider.

Moreover, the savings in capital can be significant. In fact, the positive impact of preserving capital can be a powerful incentive for not-for-profits large and small to consider a fully integrated, private online deployment.

A SaaS generated community is better than buying off the shelf because a contract with a SaaS vendor can result in a very productive partnership. That means community elements can be customized and after deployment, full support and account management services will help ensure the community’s success. If your prospective SaaS partner offers lifetime account management, consider that a huge plus.

Compared to building a community in-house, a SaaS arrangement saves an enormous amount of capital and human resources. It allows your organization to operate utilizing a budget based on operational expenses (OpEx model) as opposed to large capital expenditures (CapEx) model which requires a major upfront investment. In addition, a SaaS partnership almost always results in a faster deployment.

Perhaps most important, an experienced SaaS social media vendor will have gained the expertise derived from multiple community deployments. The learning curve is steep for constructing a flexible, robust social platform that offers an array of options and consistently high-level performance. In other words, give qualified experience your utmost consideration in any SaaS comparison.

Finally, if your SaaS partner has demonstrated a track record of building communities for organizations such as yours, then you will have added another positive element to your social networking deployment.






Top 5 Social Media Fantasies Not-for-Profits Should Ponder

March 29th, 2010

Since the explosion of social media on the internet has become reality, every organization is looking for ways to leverage the power of online networking. But nonprofit and association leadership and marketing teams should beware of unrealistic maxims.

5) Social Media Isn’t Media

Those new to social media and social networking sometimes lose sight of its true nature. Social media is, in fact, a new (yet very human) form of interaction in a relatively new medium, the worldwide web. Social networking is the new form of connecting with others and sharing communications in a public format.

In terms of marketing and advertising linked to a social networking community, you can conduct marketing campaigns and advertising buys just as you can with other media. In other words, social media is more an evolution in format than it is a revolution in advertising. Regardless, as indicated in fantasy number 4, launching a private label social community almost always demands a significant marketing investment.

4) If You Build It, They Will Come

For those of us close to social media—those of us who passionately believe in it—social networking certainly has magical qualities. But online networking is not the Field of Dreams. If you build a community, especially if you integrate it with your existing brand, then you need to actively support it before and after its deployment.

Aside from a branded, private online community, the same Field of Dreams caution applies to launching a Facebook group or page. Just because you set it up doesn’t mean the active areas of a huge public community will drive awareness for your brand or causes. Add to that barrier the fact that Facebook can never fully represent your brand, and you have a recipe for disappointment in the engagement of social media. A better tack might be the strategy of a private community vigorously supported by links to public sites.

3) IT Security Risks Are Not Common in Administrating a Social Community

That depends. With an out-of-the-box, less integrated online presence, security breaches, beginning with spam and spiraling to viral attacks, can require frequent “hot fixes” or even culminate in a community shut-down when you least expect it. On the other hand, if you choose to deploy a platform powered by a SaaS provider on a subscription basis, the community can be hosted on your vendor’s servers and monitored by their IT professionals. This warrants an investigation into the security of your vendor’s IT infrastructure.

The decision to leave IT administration up to your SaaS partner eliminates security risks to your organization’s systems. A well-qualified SaaS provider will consistently make your community’s performance a high priority, reducing headaches, man-hours and around-the-clock oversight otherwise attached to your IT staff.

2) As Always, Quality Social Relationships Share Offline and Online Time

Every day, more and more, online networking is proving that social community interaction can be positively rewarding, enlightening, even inspiring. When you engage with a like-minded individual in a community atmosphere of comparable interest and respect, you have the chance of creating a lasting relationship that can bridge virtual and real worlds.

A socially-infused community wrapped around your organization’s identity gives you the opportunity of connecting and communicating face-to-face with freely registered individuals who are truly your constituents. Brand stature and growth among these active members can provide your organization with long-term, high-quality benefits.

1) Social Media Won’t Last

From the dawn of early social networking prototypes on the internet, skeptics have denounced social interaction on the worldwide web as an overhyped fad. In the beginning, critics claimed that individuals who participated in and enjoyed social networking communities were simply wasting their shared time together.

Certainly at its current development in 2010, the phenomenal traction of online social media is far more than a fad or indulgence. The amazing growth of Facebook, Twitter, Flickr, YouTube, and so many other internet destinations is no accident. The adoption of private label social communities by so many leading not-for-profit organizations is not a coincidence either.

While social media will undoubtedly evolve in the future, its power and value, just like that of the worldwide web itself, is firmly established in the daily routines of people in every corner of our planet. Put simply, the internet is inherently a social platform. The ability of people all around the world to connect and communicate without geographical boundaries is what makes social networking so appealing, and ultimately enduring.

As always, we encourage your comments if you have thoughts about social media, social networking and the remarkable growth of social interaction on the internet.






ThePort’s Team Looks Forward to Meeting You in Orlando–Avectra’s Sold-Out AUDC Conference Starts Sunday!

March 26th, 2010

AUDC is just two days away and DIsney’s Swan and Dolphin Resort is already abuzz with anticipation. The Port Network is proud to be the premier sponsor ofAUDC 2010.

 You’re invited to spend a few minutes with ThePort professionals at Table Number One in the exhibit area. While you learn a bit about Port2Port data integration, you can register to win a new Apple iPad.

Our team will show you how ThePort’s social media solutions are designed start to finish to work seamlessly with Avectra’s netForum platform. We’ll also give you a close-up view of our new Facebook App and how it enables your organization to connect a popular Facebook Fan page directly to a private online community. Download the Facebook App Datasheet.

While you’re talking with us, ask about ThePort’s recently unveiled Social Institute and how we are bringing together people who are experts on current best practices in social media. Learn more about how you can benefit from the Social Institute at ThePort’s Table Number Two.

In addition, be sure to attend ThePort’s special presentation on Tuesday, March 30, 1:45-2:45 p.m. Julie Raymond of The American Academy of Pediatrics (AAP) and Suzanne Carawan of ThePort Network will demonstrate Social Media: The Value Amplifier–Increasing the Value of Your Current Products and Services. Learn how the American Academy of Pediatrics garnered quick wins by integrating a private social network with netFORUM from Avectra.

All roads lead to Orlando for AUDC 2010 this Sunday! We look forward to speaking with you about your social media plans, and offering you the chance to win a very cool Apple iPad. See you there!

If you would like a personal demonstration of ThePort’s social media solutions before or after AUDC 2010, click here.